Assistance in resolving issues

No. When making a payment through Antarctic Wallet, you scan the QR code generated by the store or service. No additional information is required.

Top‑up costs include blockchain network fees and AML checks. This is standard practice to protect users.
If you want to top up without fees, use the TON token via the TON network itself.

Antarctic Wallet is not only about QR payments, virtual cards and card withdrawals. Through the app you can:

• top up your Steam balance 1:1 (only the network fee applies);

• pay for mobile services;

• pay for goods and services via a link (if the site does not show a QR code);

• transfer cryptocurrency to friends within the wallet with no fees.

Deleting your Antarctic Wallet account resets all settings and KYC verification data and results in the loss of funds. If you accept responsibility for deleting it, follow these steps:

• open the wallet;

• go to your profile;

• tap your nickname at the top;

• select “Delete account”;

• read the warning information carefully;

• confirm the action.

To top up your balance:

1. Click the "Top Up" button on the main page of the app.

2. Choose the "External wallet" top‑up method.

3. Select the available cryptocurrencies and the network that is the most convenient for you.

4. Transfer the selected cryptocurrency to the specified deposit address for an amount exceeding 5 USDT.

5. The balance will be updated within 2–3 minutes.

At the moment, top‑ups are only available via an external wallet in USDT / TON tokens and TRC20 / TON networks. We are actively working on adding new methods, tokens, and networks.

To activate a promo code:

1. Open the "profile" section on the main page of the app.

2. Select the "Promotions and promo codes" category.

3. Enter a valid promo code.

To issue a virtual card for payments in the CIS:

1. Open Antarctic Wallet

2. Go to the “Services” section

3. Open the “Card Market” tab

4. Select the card for payments in the CIS and activate it

To issue a virtual card for payments abroad:

1. Open Antarctic Wallet

2. Go to the “Services” section

3. Open the “Card Market” tab

4. Select the card for international payments and activate it

Antarctic Wallet combines the core features of a crypto wallet with convenient tools for everyday payments:

• QR code payments — pay for goods and services with USDT or TON.

• Virtual cards for payments in the CIS — pay for offline and online purchases in the CIS with virtual cards. They can be linked to marketplace ecosystems.

• Virtual cards for international payments — pay for offline and online purchases abroad with virtual cards that can be linked to Apple Pay and Google Pay.

• USDT exchange — exchange cryptocurrency for rubles by card number or phone number.

• Steam top‑up — top up your gaming platform balance with USDT.

• Mobile top‑up — pay mobile operators directly from the wallet.

• Crypto storage — secure storage of USDT and TON.

• Crypto transfers — send funds to a crypto address.

• Crypto conversion — fast and stable USDT ⇄ TON exchange.

• AML checks — check any TRC20 address for clean funds.

• Mass payouts — send cryptocurrency to up to 100 addresses in one click.

Antarctic Wallet supports the following cryptocurrencies and networks:

• USDT (Tether) on Tron (TRC20), BSC (BEP20) and TON networks

• TON

The Antarctic Wallet team is actively expanding the list of supported networks and tokens. Support for Ethereum (ERC20), Bitcoin and others is planned.

To get a refund for goods/services:

1. Open the relevant transaction in your transaction history.

2. Select the "Dispute" option.

3. Specify the amount and reason for the refund, making sure to review the applicable refund terms.

4. The status will be updated within 24 hours after the request is submitted.

To sell cryptocurrency to a card:

1. In the “Services” section, select “USDT Exchange” (to a card or by phone number).

2. Enter the required details and the sale amount.

3. The funds will arrive within 2–3 minutes.

Yes, Antarctic Wallet charges fees for top‑ups.

• For USDT in TRC20 network — $2.75.

• For TON in TON network — 0.2 TON.

• For USDT in TON network — $0.

We respond to users in the order requests are received and strive to do so as efficiently as possible. If you haven’t received a response within 2 hours, please resend your message.

No, those are scammers. We will never contact you first. Please stay vigilant and never share any personal information if “fake” support agents reach out to you. Always verify the username with the original: @Antarcticwalletsupport_bot.